Last updated: September 2024
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and analyzing how you use our site.
2. How We Use Cookies
We use cookies for various purposes including:
- Essential website functionality
- Remembering your preferences and settings
- Analyzing website traffic and performance
- Providing personalized content and advertisements
- Improving our services and user experience
3. Types of Cookies We Use
Necessary Cookies
These cookies are essential for the website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
- Session Cookies: Maintain your session during your visit
- Security Cookies: Protect against cross-site request forgery
- Preference Cookies: Remember your cookie consent preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
- Google Analytics: Tracks website usage and performance
- Performance Monitoring: Identifies technical issues and bottlenecks
- User Behavior: Analyzes how users navigate our site
Marketing Cookies
These cookies are used to deliver advertisements relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
- Advertising Cookies: Show relevant ads based on your interests
- Social Media Cookies: Enable social media sharing and integration
- Retargeting Cookies: Show ads for our services on other websites
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Personalization: Remember your preferences and settings
- Chat Support: Enable customer support chat features
- Location Services: Provide location-based services and content
4. Third-Party Cookies
We may allow certain trusted third parties to place cookies on our website to provide services such as:
- Google Analytics: Web analytics and reporting
- Google Ads: Online advertising and conversion tracking
- Facebook Pixel: Social media advertising and analytics
- Payment Processors: Secure payment processing
- Customer Support: Live chat and help desk services
5. Cookie Duration
Cookies have different lifespans depending on their purpose:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 1-24 months)
- Essential Cookies: Remain active until you clear your browser data
6. Managing Your Cookie Preferences
Cookie Settings on Our Website
You can manage your cookie preferences at any time by:
- Using our cookie consent banner when you first visit
- Clicking the "Cookie Settings" link in our website footer
- Accessing the settings through your account preferences
Browser Settings
You can also control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
7. Impact of Disabling Cookies
If you choose to disable certain cookies, some website features may not function properly:
- Booking and reservation systems may not work
- Your preferences may not be saved
- You may see less relevant content and advertisements
- Some personalization features may be unavailable
8. Do Not Track
Some browsers offer "Do Not Track" signals. Currently, there is no industry standard for how to respond to these signals. We do not currently respond to Do Not Track signals, but you can use our cookie preferences to control tracking.
9. Local Storage and Similar Technologies
In addition to cookies, we may use other technologies such as:
- Local Storage: Stores data locally on your device
- Session Storage: Temporarily stores data during your session
- Web Beacons: Small transparent images for tracking
- Pixels: Code snippets for analytics and advertising
10. International Transfers
Some of our third-party service providers may transfer and process your data outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect information from children through cookies or other tracking technologies.
12. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
13. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
- Email: [email protected]
- Phone: +44 20 7946 0958
- Address: 42 Regent Street, London, SW1Y 6AY, United Kingdom
14. Useful Resources
For more information about cookies and how to manage them: