Last updated: September 2024
1. Introduction
Subtle Savings Car Rental ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Make a reservation or rent a vehicle
- Create an account with us
- Contact us via our website or customer service
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Name, address, phone number, and email address
- Driver's license information
- Payment card information
- Date of birth and age verification
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device and operating system information
- Pages viewed and time spent on our site
- Referring website or search terms
3. How We Use Your Information
We use the information we collect to:
- Process and manage your car rental reservations
- Verify your identity and driving credentials
- Process payments and prevent fraud
- Provide customer support and respond to inquiries
- Send you important updates about your reservation
- Improve our services and website functionality
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties who help us operate our business
- Payment Processors: To process transactions securely
- Insurance Companies: When required for claims processing
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Rental-related information is typically retained for 7 years as required by UK law.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent where applicable
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie settings or your browser settings. For more information, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +44 20 7946 0958
- Address: 42 Regent Street, London, SW1Y 6AY, United Kingdom